Policies
This page contains the key policies that support the way we deliver care and manage our website.
They cover privacy and data protection, website terms of use, cookies, appointment cancellations, and our commitment to equality and accessibility.
Keeping You Informed
These policies explain how we handle personal data, the terms under which this website is used, how cookies are managed, our approach to appointments and cancellations, and our commitment to equality and accessibility. They are designed to give you clarity and confidence when using our services.
We encourage you to read the information below. Each policy is written in plain language so you can easily understand your rights and our responsibilities.
If you have any questions about any of these policies, we will be happy to discuss them with you.
Our Policies
Privacy Policy
Feet at the Bridge is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
We may collect personal information when you use our website, contact us, book an appointment, or attend the clinic. This can include:
- Name, contact details and date of birth
- Medical history, current health information, medications and relevant clinical notes
- Appointment and treatment records
- Payment and administrative details
- Special category data relating to your health is processed only where necessary for the provision of healthcare.
How we use your information
We use your information to:
- Provide assessment, diagnosis, treatment and aftercare
- Manage appointments and clinic administration
- Process payments
- Maintain accurate clinical records
- Comply with legal and professional obligations
We do not use your health information for marketing purposes.
Lawful bases for processing
We process personal data under the following bases:
- Performance of a contract (provision of treatment and related services)
- Legal obligation (record-keeping and regulatory requirements)
- Legitimate interests (appointment management and clinic administration)
- Health data is processed under the additional condition of provision of health or social care.
Sharing your information
We only share your information where necessary and lawful, for example with other healthcare professionals involved in your care (with your knowledge) or where required by law or a regulator. We do not sell your data.
How long we keep your information
Clinical records are retained in line with professional guidance for healthcare records. Administrative and financial records are kept for the periods required by law.
Your rights
You have rights under data protection law, including the right to access your information, request correction, and in certain circumstances request erasure or restriction of processing. You also have the right to lodge a complaint with the Information Commissioner’s Office.
Security
We take appropriate technical and organisational measures to keep your information secure.
Website Terms of Use
By accessing and using this website, you agree to these terms.
About this website
This website provides information about the podiatry and chiropody services offered by Feet at the Bridge. Content is for general information only and does not constitute personal medical advice. Always seek professional clinical advice for individual concerns.
Accuracy of information
We aim to keep information accurate and up to date, but we make no warranties about completeness or suitability for any particular purpose. Treatment details and fees may change.
Use of the website
You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to any part of the site, its systems or data.
Intellectual property
All content on this website, including text, images, logos and design, is owned by or licensed to Feet at the Bridge and is protected by copyright and other intellectual property rights. You may not copy, reproduce or use content without permission, except for personal, non-commercial viewing.
Limitation of liability
To the fullest extent permitted by law, we exclude liability for any loss or damage arising from use of this website or reliance on its content. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Links
This website may contain links to external sites. We are not responsible for the content or practices of those sites.
Changes
We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms.
Cookie Policy
This website uses cookies and similar technologies to help it function and to improve your experience.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and remember certain information.
How we use cookies
We use cookies to:
Enable essential website functions
Understand how visitors use the site so we can improve it
Remember preferences where appropriate
Some cookies are essential for the website to work. Others are used for analytics and performance.
Managing cookies
Most browsers allow you to control cookies through their settings. You can usually block or delete cookies, although this may affect how the website functions. You can also manage preferences via any cookie consent tool provided on the site.
Third-party cookies
Some cookies may be set by third-party services that appear on our pages (for example analytics providers). These are subject to the respective third parties’ own policies.
Appointment Cancellation Policy
We understand that plans can change. To help us run the clinic efficiently and offer appointments to other patients, we ask that you follow the notice periods below.
Cancelling or rescheduling
Please give at least 24 hours’ notice if you need to cancel or change an appointment. With this notice we can usually offer the slot to another patient and rearrange your appointment without charge.
Late cancellation or non-attendance
If you cancel with less than 24 hours’ notice, or do not attend your appointment, the full fee for that appointment will be charged.
Exceptional circumstances will be considered at our discretion.
Arriving late
If you arrive significantly late it may not be possible to complete the full treatment within the reserved time. In such cases treatment may be shortened or rescheduled, and the appointment fee will still apply.
Thank you for helping us provide a reliable service to all patients.
Equality and Accessibility Statement
Feet at the Bridge is committed to providing a welcoming, inclusive and accessible service for all patients.
We do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We aim to make reasonable adjustments where needed so that patients can access our services. If you have specific access requirements or need information in an alternative format, please let us know when booking so we can support you appropriately.
Our clinic is located within The Restaurant complex at Suffolk Food Hall. We strive to ensure the environment is comfortable and accessible, and we welcome feedback on how we can improve accessibility further.
